Question 1

How quickly can you fix my motor failure?

Accepted Answer

In most cases, we can diagnose and repair motor failures the same day you call. Our technicians carry common motor parts and replacements in their service vehicles, including circuit boards, capacitors, gears, and complete motor assemblies for popular brands like LiftMaster, Chamberlain, and Genie. For complex repairs or if a specific part needs to be ordered, we provide a clear timeline and work to minimize your downtime. We understand that a non-functioning garage door is a major inconvenience, which is why we prioritize motor repairs and offer 24/7 emergency service throughout Ramseur, Asheboro, Greensboro, and surrounding areas.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Garage door opener motors can fail for several reasons. The most common causes include: 1) Age and normal wear - motors typically last 10-15 years with proper maintenance. 2) Power surges from lightning or electrical issues that damage circuit boards. 3) Overheating from frequent use, especially in hot weather, or from a door that's difficult to lift due to worn springs or track issues. 4) Lack of regular maintenance - lubrication and tune-ups extend motor life significantly. 5) Mechanical stress from an unbalanced door that forces the motor to work harder than designed. Regular professional maintenance helps prevent premature motor failure and can identify potential problems before they leave you stranded.

Question 3

Do you offer financing for new aluminum door installations?

Accepted Answer

Yes! We understand that a quality garage door is a significant investment, which is why we offer flexible financing options to fit your budget. Our financing programs include: 0% APR promotional periods for qualified buyers (typically 12-24 months), low monthly payment plans with competitive interest rates spread over 12-60 months, and lease-to-own options that don't require perfect credit. During your free consultation, our team will discuss all available options and help you find the best solution. A quality aluminum garage door typically provides over 90% return on investment at resale, making it one of the smartest home improvement investments you can make.

Question 4

How long does a garage door installation take?

Accepted Answer

A standard single-door installation typically takes 3-4 hours from start to finish. This includes removing the old door, installing the new door and all hardware, programming the opener, and thorough testing. Double doors or custom installations may take 5-6 hours. Our factory-trained technicians work efficiently while never cutting corners on quality or safety. We'll provide you with a specific time estimate during your consultation and always clean up completely when we're finished.

Question 5

What warranty do you offer?

Accepted Answer

We provide a comprehensive 2-year warranty on all labor performed by our technicians. This covers any workmanship issues that may arise after installation or repair. Additionally, manufacturer warranties on parts and doors vary by product but typically range from 1 year to lifetime coverage depending on the component. We only use high-quality parts from reputable manufacturers backed by solid warranty support. If something isn't right, we'll make it right — that's our 100% satisfaction guarantee.

Question 6

Do you service all garage door brands?

Accepted Answer

Yes, our factory-trained technicians are experienced with all major garage door and opener brands. We regularly service LiftMaster, Chamberlain, Genie, Craftsman, Linear, Marantec, Amarr, Clopay, Wayne Dalton, CHI, Raynor, and many more. Whatever brand of door or opener you have, we have the expertise and access to parts to keep it running smoothly. If you're not sure what brand you have, just describe it to us — we've seen it all in our 18+ years of service.

Question 7

Is same-day service really available?

Accepted Answer

Absolutely! We maintain a team of technicians ready for same-day calls throughout central North Carolina. For true emergencies — like a door stuck open leaving your home unsecured or a car trapped inside — we prioritize getting to you as quickly as possible, often within 1-2 hours. For non-emergency same-day service, we typically arrive within a 2-4 hour window.

Question 8

How much does garage door repair cost?

Accepted Answer

Repair costs vary widely depending on the issue. Minor repairs like sensor adjustments or opener reprogramming typically cost $75-$150. Spring replacements generally range from $200-$400 for a pair. Cable repairs usually run $150-$300. Motor or circuit board replacements can range from $200-$500 depending on the opener model. We always provide a clear, upfront quote before beginning any work — no surprises. We'll also let you know if replacement might be more cost-effective than repair for older systems.

Question 9

Why is my garage door making noise?

Accepted Answer

Noisy garage doors are common and usually indicate maintenance needs or worn parts. Grinding or squeaking often means rollers, hinges, or springs need lubrication — we recommend silicone-based lubricant. Popping or banging can indicate loose hardware, worn springs, or an unbalanced door. Rattling might mean loose nuts, bolts, or chain tension issues. Grinding during operation often points to track alignment problems or worn gears in the opener. While some noise is normal, loud or new sounds should be investigated. Our technicians can diagnose the cause and recommend the most cost-effective solution.

Question 10

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year for residential garage doors. However, if your door gets heavy use (more than 4-5 cycles per day), twice-yearly service is advisable. Annual maintenance includes lubrication of all moving parts, hardware tightening, spring tension and door balance check, safety feature testing, track alignment inspection, weatherseal inspection, and opener adjustment. Regular maintenance extends the life of all components, prevents breakdowns, and ensures safe operation.

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